Warranty and Return
Returns and Refunds Policy
Thank you for shopping at Heka Pet.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product isn't used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
Send the product with the receipt or proof of purchase ( Purchase ID), to:
- 3247 Malcolm Ave Los Angeles, CA 90034 USA
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, to Heka Pet.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: sales@heka.pet
